CFD Access Webclient or App Status

[Helsinki-Systems]

I was wondering if the login status an extension on the webclient or in the cellphone app is accessible in a callflow as a variable?

 

[Evolute IT]

https://www.3cx.com/docs/manual/cfd-components/#h.q47ba0ftg4qe

 

[Helsinki-Systems]

Does an extension status show if a user is logged in to a webclient? I figured a Profile would only contain the difference between away, busy, available and lunch?

 

[Evolute IT]

Does an extension status show if a user is logged in to a webclient? I figured a Profile would only contain the difference between away, busy, available and lunch?

No, it won't show that. Only the profile and OnCall status.

@Guillaume Bourgeois Know any ways to grab devices/phones from an extension using GetDNByNumber or something like that?

 

[Helsinki-Systems]

We tried to use GetDNByNumber but found no attribute that does that

 

[Guillaume Bourgeois]

Hello,

No, it is not possible to monitor faulty connections with WebClient, a DeskPhone, or even the connection of a mobile phone's Push server.

What is the purpose of doing this?
Perhaps there is a better approach... Explain to us your project.

 

[Helsinki-Systems]

we have multiple employees that work irregular after hours and have to be reachable for customers that know their number. To stop the phones from ringing if that employee is not in the building we want to automatically set a phone to DND or available, so we would need a way to dected if the employee is still there. As every employee uses the webclient on his computer a good way would be to check the web client login status.
If there are any other option to accomplish that goal that would also be fine.

 

[Guillaume Bourgeois]

My recommendation is to wait for V20.

3CX will introduce a new documented XAPI that will allow you to remotely control the user's status.

You'll then be able to change their status using any trigger that can execute a small API script.

For instance,
- It could be an entry/exit card reader
- A time punch system
- Windows upon login/logout

Without resorting to 3CX CallFlow.

The sky is the limit !

 

[Helsinki-Systems]

Thanks for the tipp, than we will wait till v20 ist released