CFD Date&Time component error

[abdallahessam]

Dears ,
I need to configure 3 queus with different time in the same day:-
The first queue working hour from 10 am to 7 pm,
The second working from 10 am to 9 pm
the third working from 10 am to 10 pm
I created cfd app but I have an error in set time range

 

[Evolute IT]

The one from 19h to 8h, should be created as two entries in the same conditions dialog.

One from 19h to 23h59, the other from 0h to 8h.

 

[abdallahessam]

yes it seems it's working now but I can't test my CFD app "out of office hours" when I call it through my extension I don't hear anything

 

[Guillaume Bourgeois]

The simplest, send us your non-compiled project. (Compress your project in a « .zip » file)
We can see what happens.

It looks like a file that does not respect the following audio format;

• Format: WAV
• Channel: Mono
• Bit rate: 8 kHz
• Sampling: 16 bit

converting-wav-file

 

[abdallahessam]

I think the issue isn't in the CFD app as it works normally during office hours , but out of office hours I couldn't hear anything

 

[Guillaume Bourgeois]

I think the issue isn't in the CFD app as it works normally during office hours , but out of office hours I couldn't hear anything

I had the exact same problem a while ago. I don't remember the exact cause but I know the problem was in an audio file in CallFlow Project.

It seems to me that I had to rename all the audio files of my project. He had a problem with an audio file already imported.

Share your uncompiled project and we will find together.

 

[abdallahessam]

HYG CFD application on my drive sorry but the file is too large to be uploaded as an attachment

 

[edossantos]

HYG CFD application on my drive sorry but the file is too large to be uploaded as an attachment

https://drive.google.com/file/d/10lxWm-2qAvv4c2jCaf0XDviVxCgJubDp/view?usp=sharing

Be careful with what you upload. This CFD project contains your Google Cloud service credentials, you shouldn't upload it without previously removing that data. Please remove it.

 

[edossantos]

In order to understand what's going on, you should enable verbose logs, make a call to reproduce the issue, and then check the 3CXCallFlow.log file.