CFD transfer from a menu to another (defined inside the same CFD)

[Stefano_Finetti_78]

In the CFD I am designing for a telephone exchange of one of our clients, the first step is to recognize the caller's number by querying an endpoint.
If the number is recognized, everything seems to work correctly: the user accesses a looping IVR menu that allows them to navigate through various options.
What I am struggling to configure correctly is the case in which the number is not recognized by the endpoint. Currently, the user is redirected to another menu, where a message asks them to press "1" if they are still authorized to access the main menu; otherwise, they can hang up.

In theory, by pressing 1, the user should be transferred to the looping IVR mentioned above. However, instead, the call drops, and in the log, I find:

C:53 Transfer request by L:53.3[Route:900@{}{a8f48048b964}] cannot be performed: no valid target

I had assumed that the transfer should follow this syntax, which is apparently incorrect (see attachment).
Does what I’m trying to do make sense? Or am I approaching it completely the wrong way?

 

[edossantos_sipcaller]

No, you can't do that. The Transfer component lets you transfer the call to another extension in the 3CX server, not move the flow to a different part.

In order to do what you need, I would recommend that you create a custom component (from the Project Explorer add a new component). Then, move your entire menu loop inside that component. Finally, add this custom component to both branches where you want to use it.

 

[Stefano_Finetti_78]

No, you can't do that. The Transfer component lets you transfer the call to another extension in the 3CX server, not move the flow to a different part.

In order to do what you need, I would recommend that you create a custom component (from the Project Explorer add a new component). Then, move your entire menu loop inside that component. Finally, add this custom component to both branches where you want to use it.

That was exactly what I needed. Worked at first try. Thank you!!!