CFNR on Outside Office Hours

[bwo.sfi]

Hello Community

I have a request and I'm not sure how to best and cleanly solve this request: Customers are required to be able to reach the direct numbers outside of office hours.

In principle, this is not a problem, but after a time period, the announcement for outside the opening hours must come.
Process: Direct User Call from External (Outside opening hours) -> User and his CFNR (20 sec.) -> Announcement outside opening hours.

I only saw the direct forwarding under DID's e.g. to an announcement and I'm not sure if this is even possible with this CFNR?

Alternatively it could be solved via the CFD?
If so, what would such a solution look like? I currently don't see how to solve the problem.

Best Regards and thanks for the help

 

[YiannisH_3CX]

Hi @bwo.sfi

So if I understand correctly you want an announcement per user for when being called outside of office hours?
In StartUp announcements are available for the main trunk number routing so you could use that and add users in a ring group or Queue.
Unfortunately CFD is not available is StartUP.