Change Config Provisioning File?

[Cajun McCartney]

Hi all,

I am doing final steps on a test 3cx environment for my office and before I have people start using it, I want to make sure they get their welcome email and can be setup and ready to go.

The issue I am having is the config file that is generated for the welcome email is configuring their phone/account profile with the local IP of the server for the "In Office" location and it's preventing the phone from connecting. I need it to use the FQDN that it is using for "Out of Office". I have the system built in AWS and even though I gave it a static public IP and FQDN, it is sending the config file out with the local server IP.

I found some parameters in the management console, but I want to make sure I change the correct ones.

Attached is a list of the parameters with the local IP and below are the values in the generated 3CXprov config file that I need to change from local IP to FQDN. How can I make it so the config files get generated with the FQDN without breaking anything?

<PBXLocalAddr>10.5.2.64</PBXLocalAddr>
<ProvLink>https://10.5.2.64:5001/provisioning/cmw16gqvqm042l/TcxProvFiles/3cxProv_BSY9JN1P6R7108.xml</ProvLink>
<MyPhoneServerLocalSSLAddr>https://10.5.2.64:5001/myphone/MPWebService.asmx</MyPhoneServerLocalSSLAddr>

 

[Saqqara]

You do not have to make any changes, the softphone config has settings , one for internal and one for external, If it can not see the internal server it will use the external.

As you have a AWS server, all connections will be remote - make sure 'Disallow use of extension outside the LAN' is unticked under the options tab for the extension

 

[Cajun McCartney]

Thanks for your response. That's true, it should fail over to the external if it can't see the internal server, but it's not. If I change the internal server from the local IP (Which is not reachable) and put in the FQDN or the Elastic IP that's assigned in AWS then it connects. I let it sit for about 15 minutes after rebuilding the profile on the softphones and it never fails over to external.