Solved Change license email address and FQDN

[George Ts]

Hello,

I have two questions regarding license key email address and FQD:

1. In my 3cx Web Management Console, under Dashboard-License i have an email address configured and i need to change it.
Editing the license and clicking on Refresh License Key does not actually change this email address.
How can I change this email address?

2. Also, my license key seems to be bound to a sepcific FQDN. Even if i reinstall 3cx Debian from scratch, this FQDN is restored. How can i change it?

I guess customer portal is the answer, just seeking for your advise on the right steps.

Thank you!

 

[ChrisC_3CX]

1. In my 3cx Web Management Console, under Dashboard-License i have an email address configured and i need to change it.
Editing the license and clicking on Refresh License Key does not actually change this email address.
How can I change this email address?

Provided that you're referring to the email address under "Settings >> License >> Registration Details" do note that this is the email the License Key is registered under. To change this you will need to access the Partner/Customer portal with the Account that owns this license and change it from there.

2. Also, my license key seems to be bound to a sepcific FQDN. Even if i reinstall 3cx Debian from scratch, this FQDN is restored. How can i change it?

License Keys get bound to an FQDN upon deploying a 3CX Instance and will not get unbound unless done so manually from within the Partner/Customer Portal. You will again have to access the portal with the owner account or one that manages this License Key and release the FQDN from there.

 

[Cal4care | PG]

Hello,

I have two questions regarding license key email address and FQD:

1. In my 3cx Web Management Console, under Dashboard-License i have an email address configured and i need to change it.
Editing the license and clicking on Refresh License Key does not actually change this email address.
How can I change this email address?

Please note that this option is now available in the Customer Portal of each license so the end-users can change this information themselves.
In order to change this information please follow these steps:
* Login to the Customer Portal using the email address attached to the license key.
* Navigate to the”Keys” tab. Select the license key you would like to edit or transfer ownership by clicking on the “Click to Edit“ option.
* From there you can edit the customer information or you can click on “Transfer Ownership” – the button is located beneath the email field.
* Once you click on it a pop up will appear to confirm that you indeed would like to transfer ownership and the email address of the person you intend to transfer the ownership to.

 

[George Ts]

That worked perfectly. Thanks a lot. This may be closed.

 

[ChrisC_3CX]

Glad to see you got this sorted!