Change Of Licence - PRO to SMB

[Kaez]

Hi everyone, How can I go about downgrading licences from the pro series to smb?

I have a number of clients who are sitting on pro & don't require the level of functionality pro provides. How can I downgrade them?

 

[OlegR_3CX]

Hi there.
You can contact CSR team in the live chat in our main page (scroll to the very bottom) and ask for all the steps.

 

[Evolute IT]

Hi everyone, How can I go about downgrading licences from the pro series to smb?

I have a number of clients who are sitting on pro & don't require the level of functionality pro provides. How can I downgrade them?

Make sure they actually don't need Pro/Ent. SMB is very limited in terms of functionality. No E911, no CFD, no departments (well, just 1), no phonebook, etc. It's not the same kind of system as SMB is in a shared instance.

 

[Kaez]

Hi there.
You can contact CSR team in the live chat in our main page (scroll to the very bottom) and ask for all the steps.

Thanks Oleg.

 

[Kaez]

Make sure they actually don't need Pro/Ent. SMB is very limited in terms of functionality. No E911, no CFD, no departments (well, just 1), no phonebook, etc. It's not the same kind of system as SMB is in a shared instance.

Thanks for the advice. A lot of these clients I'm talking about only have 1 or 2 phones that they use for general incoming and outgoing calls.

 

[OlegR_3CX]

SMB license should be ideal for you, just go through the limitation of this in the comparison to 3CX Hosted/Self hosted instance.
@Kaez Let us know if we can close this thread too.