change outbound caller ID

[Thomas Six]

We have a customer with agents who work for different deparments. When the work on monday, for examle, for department 1 they need to dial out with outbound caller ID 1 and on tuesday for example they work for department 2, they need to dial out with outbound caller ID 2. Is there a way that a user can change his outbound caller ID?

Or is there another way to solve this problem? The only other way that I know is with prefix and use another outbound rule and configure the caller ID in the outbound rule

 

[TheodorosG_3CX]

The solution that you provided is the only way as from the PBX you cannot configure outbound calls with a daily schedule and different caller id per day.

 

[jed]

We have a customer with agents who work for different deparments. When the work on monday, for examle, for department 1 they need to dial out with outbound caller ID 1 and on tuesday for example they work for department 2, they need to dial out with outbound caller ID 2. Is there a way that a user can change his outbound caller ID?

Hi Thomas

We made this functionality in JEDWare, where you by rights define who is allowed to change a caller ID. We made it here to avoid the need for everyone's access to the 3CX Server itself and to lower the admin Support.
For more info, have a look here: https://jed-ware.com/predefined-caller-id-list/

EDIT: Sorry, I sent the wrong URL, here is the right one: https://jed-ware.com/change-caller-id/

 

[VoIPTools]

As another alternative, take a look at our 3CX Caller ID tool. This tool provides a simple web interface where agents can select from a pre-defined list of outbound caller IDs. Agents can choose the desired ID by phone number or name. In your case, they would select the department name.