Solved Change the set time periods against set status temporarily feature

[agreen1971]

Hi,
Looking for a 3CX feature whereby our team have time to update notes on jobs after finishing a call.
They spend all say in their respective call queues and generally don't want to take another call straight after hanging up a call, they need a short period of time to update notes before accepting a new call.

We are looking at the temporarily setting status feature but the minimum time period is 15 mins and generally we only need a few mins.
Any pointers appreciated.

 

[DimitrisL_3CX]

Hello @agreen1971,

You may utilize the Queue Advanced option Wrap-Up Time. See also our guide Call Queues & Ring Groups.
With Wrap-Up time, you can configure a specific amount of time that the agents of the Queue will not receive another call from the Queue.

 

[VoIPTools]

3CX does not offer variable-length wrap-up times. This means you allocate what you feel is the average amount of time needed for wrap-up (pause in receiving the next call) and that time will be the same after each call. If you need variable-length wrap-up times, there really is only one choice -- log out of the queue, add the notes, and log back into the queue. But that approach has it's own considerations if, for example, you are trying to monitor how much time the agent was spending servicing queue callers.

 

[agreen1971]

Thanks all for your help with this.
wrap-up times will work perfectly for us.
Much appreciated