Changes to Functionality

[tglasco]

I a wondering if anyone has successfully made functionality changes to the 3CX base system. We are thinking of deploying the system for our office with multiple locations and my supervisor would like a couple of things to work similar to the way our phone system works now.

For the first request, to notify users of their status on the desk phones (Away, Lunch, Out of Office, etc.), can there be something that shows or scrolls in front of the wallpaper of background image. It would not need to be immediately seen because I know the devices put the screen to sleep, but when it wakes up for any reason it would be there to see.

For the second request, here is what we need.

Current function of the 3CX system: Call comes to extension in the system for a user with a desk phone AND the 3CX app for the mobile phone -> desk phone and app ring simultaneously unless you turn off the app. (The system can be configured to ring a mobile number as a rollover, but that can create the possibility of having TWO voicemail boxes used for work that users will need to tend to)

Desired function of the 3CX system: Call comes to extension with the 3CX app for the mobile phone-> deskphone rings set number of times and if not answered-> app rings certain number of times and if not answered goes to 3CX system voicemail.

Any information would be helpful and thank you in advance.

 

[YiannisH_3CX]

Hello @tglasco

For the first request you will need to use a 3CX client where the status of the extension is visible. IP phones can only reflect the DND status.

For the second request, please note that since the devices belong to the same extension they will be polled at the same time. There is no way to poll one device and if that is not answered then poll the second device. Polling is done at the extension level not the device level.

 

[tglasco]

Since the software is open-source, is there any way these functions can be changed? If not, it is not fully open-source. Is there any way your developers can write code specifically for this request and bill us for the service?

 

[dan_tx]

Since the software is open-source, is there any way these functions can be changed? If not, it is not fully open-source. Is there any way your developers can write code specifically for this request and bill us for the service?

3CX isn't open source.

 

[leejor]

You could provision the mobile App as a different extension number from the desk set, then put both into a ring group that was setup to call sequentially, you could have the no-answer destination of the ring group set to the voice-mail of the desk phone. Have that mailbox email a notification to the user on their mobile. Some mobile provider have an email to SMS service, so a text notification could be sent.
Of course the ring group number would have to be called by office staff if they wanted the best chance of reaching the person. You could also use a dummy extension number forwarded to the ring group to prevent confusion.

It's a work-around.