Solved Changing the Digital Receptionist without a computer

[Andy Dame]

I have tried to Changing the Digital Receptionist without a computer. I dial 999 then #, then 800 for Digital receptionist and it tells me no extension found. How can you change the message without logging into the console?

 

[Evolute IT]

I have tried to Changing the Digital Receptionist without a computer. I dial 999 then #, then 800 for Digital receptionist and it tells me no extension found. How can you change the message without logging into the console?

You can't. You could replace the file directly in the system tho.

 

[VasilisV_3CX]

Hi @Andy Dame,

As @Frederick rightly mentioned you can't do this. The IVR extension doesn't act like a standard extension hence you're getting the 'no extension found' response.

The Management Console is specifically designed to manage any changes needed on the PBX and it's highly recommended to use it.

 

[VoIPTools]

You could do this with a Call Flow Designer application and some C# code. We did this with a "Jobs Board" where people could call and listen to new job listings. The customer needed the ability for staff to re-record the prompt for the listed jobs without access to the 3CX Console.

 

[Andy Dame]

Thank you for the confirmation.

 

[VasilisV_3CX]

No problem @Andy Dame, please feel free to open a new thread if you require any further assistance.