Chat Content Missing in Exported Chat Logs After v20 Update

Sajjad.Khurshid

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After updating to 3CX v20, I noticed that when exporting chat logs, the exported file does not contain the actual chat contents. Only metadata (e.g., timestamps, sender details) appears, but the messages themselves are missing.


I have tested this on multiple instances and with different user roles, but the issue persists. The export function worked fine in previous versions.


Has anyone else experienced this issue? Is there a workaround, or is this a known bug that 3CX plans to address?


Any insights or solutions would be appreciated.


System Details:


  • 3CX Version: v20
  • Deployment Type: (Hosted on Google)
  • OS: (Linux)

Thanks in advance!
 
@3CX Team Any updates on the expected resolution time for this issue?
 
Hi 3CX Team,


Do you have a solution for this issue, or can you provide an estimated timeline for resolution?
 

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