Hi All.
We have the AI tier subscription and have followed the phone recording transcription configuration guide and everything is setup as instructed to use the "3CX transcription service (Cloud)" option. Departments and users have recording/transcription enabled. When we select all recordings and press transcribe, nothing happens and no transcription appears, even after waiting multiple days. When we click the row action, the transcribe button is visible and can be clicked but nothing happens, the "transcription" button is greyed out. Inspecting the network traffic on the request each item is showing "IsTranscribed": true,'.
Has anyone else had this issue and may know what I'm missing?
Kind Regards
Shane
We have the AI tier subscription and have followed the phone recording transcription configuration guide and everything is setup as instructed to use the "3CX transcription service (Cloud)" option. Departments and users have recording/transcription enabled. When we select all recordings and press transcribe, nothing happens and no transcription appears, even after waiting multiple days. When we click the row action, the transcribe button is visible and can be clicked but nothing happens, the "transcription" button is greyed out. Inspecting the network traffic on the request each item is showing "IsTranscribed": true,'.
Has anyone else had this issue and may know what I'm missing?
Kind Regards
Shane
