chat currently not available

[Viktor-]

Hi,

how can i activate the chat?
I used the code from the generator and put it into my html site.

 

[VasilisV_3CX]

Hi @Viktor-,

Have you enabled chat through the Management Console? In the Management Console >> Settings >> General >> ensure 'Allow Chat' is checked.

 

[Viktor-]

Yes that was the reason, thank you.

Another question.
Is there a possibility for a customer to upload data via the chat?

From my point of view, this is a pretty essential feature, especially if the customer wants to report a bug / complex question, as it is much easier with pictures.

 

[VasilisV_3CX]

Hi @Viktor-,

Currently there is no way for users to upload directly to live chat. They could report the bug to a ticketing system designed to handle that sort of query.

 

[Viktor-]

Yes, you can of course use external tools, but that is not particularly nice / customer-friendly and also not efficient if you have to switch to another tool.

Is the upload of files for customers feature already on your roadmap, possibly even with an ETA?

 

[VasilisV_3CX]

Hi @Viktor-,

There is no plan to add it at present, I'd suggest adding this to the Ideas Forum via a 3CX Partner.