Chat history retention

[User3Inc]

We are looking to implement a purge of chat history to remove anything older than 12months.

I believe this is a relatively new feature but looking at it, the process runs once a week on a Sunday morning from 2am (providing no calls are in progress)

Can this be changed? We want to run this as soon as possible to clear up the chat logs which have been building since inception of the system to try and improve performance of the PBX server and its SQL Service.

 

[NikolasA_3CX]

Hi @User3Inc

It is not possible to change the purging schedule as it is hardcoded and always runs on Sunday at 2 AM (PBX time).

The only solution is to manually purge the chat if this needs to be done as soon as possible.

 

[User3Inc]

HI NikolasA_3CX

Thanks for coming back to me, not having manually purged before, can we specify what to purge with a date range? or is a purge all or a "select and purge?"

Thanks

 

[NikolasA_3CX]

To manually purge the chat history from the Management Console >> Reporting >> Chat logs >> Click on the Purge button.

This will prompt you to choose if you would like to purge the chat history for 1 month, 1 year, or filter by date.