Chat Logs in Admin Portal - Not seeing all chats

[knippysing]

Hello,
I have not yet started using the new Beta chat integrations but for some reason, after this recent update, I no longer am viewing all of the chat history for my company in the Chat Log. I see a few random ones but missing a ton. I checked my filter and I'm showing All for today and only have a couple chats logged in there.
What am I missing?
Enterprise Perpetual 16.0.1078

 

[datamate Service GmbH]

Hey knippysing, can you provide a screenshot of your situation?
Thanks and best regards
Christoph

 

[Lakes]

Same here. Same version. I migrated to a new server over Christmas and thought it may be that and was going to purge the chats at the weekend to se if that helps. Not sure if older logs aren't missing too.
For example, none of my daily exchanges with my team are present in the logs - there are only two entries for today so far but I know teams are using it continuously as they are all wfh.

 

[Alphabetic]

I had this issue. Something weird happened during the merge or conversion of chats. In the end I had to purge the chat history for it to start a fresh and show what i'd expect to see.

Doing this will delete all chats for all users including group chats.

 

[Lakes]

I'll give that a go this weekend.

Thanks

 

[Lakes]

I just exported the logs and the chats seem to be all present and correct so it looks like a display issue.

 

[cmp1]

The issue is different...
The chats are displayed by chat conversation creation date.

If you re-use the same conversation daily for a year, you won't find it easily... it'll be pages back... or nor visible based on the filter. Try adjusting and searching for when you think you started that chat conversation flow.

https://www.3cx.com/community/threa...with-facebook-sms-live-chat.77977/post-357567