Solved Chat message showing queue name

[perfect-touch]

Is there any way to prefix the chat name with the call queue it came from? At the moment, users must open the message information box to see what livechat source the message came from. We have several websites to add live chat to and it's important(ish) that staff know which website the customer came from...

 

[NickD_3CX]

Hi!

Currently no, the "header" information of each chat is fixed, but regarding the information panel, once you open it, regardless which message you click on, it persists to be visible, even if you click away for "Chat" and go back again, so you can instruct your users to open it at the start of their shift and leave it like that.

 

[perfect-touch]

Thank you for that