Chat notification

[cinocino]

Hi everyone,
when i receive chats, many times this is lost as i don't get the notification.
Do I only get notifications if chrome is open and I have the 3cx tab open (even if it doesn't have the focus) correct? If the webserver is closed I do not receive anything !.
Even notifications on android many times do not arrive.
Thanks for the support!

 

[Evolute IT]

Are you in DND by any chance?

 

[cinocino]

No, available

 

[Evolute IT]

Hmm. Are you talking about the WP Live Chat plugin or the internal 3CX chat between extensions?

 

[cinocino]

it is the same......do you receive the notification also then the browser is close or webclient is close?

 

[Evolute IT]

If you have Chrome running in background or if you are using the browser extension, yes. You should also get mobile Push notifications on Android and iOS. (Android might require the use of your own Firebase account to help reliability.)

 

[cinocino]

I receive notifications only if I have the webclient page open !!!

 

[NickD_3CX]

You need to have the browser open and the Webclient page open in a tab, but you don't necessarily have to have focus on that tab, or even on the browser, it can be minimized.