Chat Session time out??

[Bruno007]

Hi

Can someone tell me if the 3CX Live Chat feature has a time out limit for chat sessions which determines their duration?
Recently one of my agents reported that the 3CX system unceremoniously ended their chat session with a customer.
So basically want to know if there's a time limit for the 3CX chat feature.

Regards

Brian

 

[LeonidasG_3CX]

Hi there,

There indeed are some timeouts set in order to ensure chat sessions eventually do end. These only apply for the Hosted (3CX Chat Servers) mode of the plugin.

• If a chat is not picked up by an agent, your chat ends in 9 Minutes.
• While on a chat session, if both sides don't generate any activity (chat, typing) for 18 minutes, the chat is considered inactive and is ended.