VSC Forum User Joined Mar 16, 2020 Messages 110 Reaction score 14 Aug 13, 2020 #1 If we receive a chat request in our support queue it is possible for an agent to take over this chat if using the web client but I can not find a similar feature in the Windows client. Any ideas?
If we receive a chat request in our support queue it is possible for an agent to take over this chat if using the web client but I can not find a similar feature in the Windows client. Any ideas?
Alphabetic 3CX MVP Silver Partner Advanced Certified Joined Jul 1, 2016 Messages 6,688 Reaction score 2,671 Aug 14, 2020 #2 It's not currently possible to take ownership of a chat via Windows App at the moment. Reactions: VSC