Choosing Outbound Rule

[MaxL]

I have a v18 3CX hosted instance. Is there a way an outbound caller can choose which outbound rule to follow (mainly to select a caller ID). We have people assigned to multiple business lines and need to have their caller ID to be assigned accordingly.

Here is an example of our current situation. Our outbound caller is assigned to "outbound rule 1" which gives them a certain caller ID. Occasionally they need to call out using "outbound rule 2" which will give them a different caller ID. They are assigned to an extension group that registers all their calls to "outbound rule 1." I have played with having "outbound rule 2" be selected using a prefix but it does not seem to work.

Any suggestions out there?

 

[Saqqara]

Using the Prefix should work, just make sure the rule is above the other rules as rules are processed from the top down.

Have you specified an Outbound Caller ID for the extension under General Tab. If so remove it and allow the sip trunk number to be used

 

[MaxL]

I was not aware of the rules being processed from the top down. That does make sense from my testing. This did resolve my issue. I just need to play who's on top for some of these. Thank you for the help.