Good morning all
I was just putting my christmas out of office wav files live on our 3cx system and found that only some of them are saving properly - I will try to explain:
we have 6 businesses in the same system and we use dummy extensions for out of hours to record messages and to allow voicemails to be left.
I had someone in the office create 6 wav files for each business
I have gone into the extension for each business and uploaded the new wav file. it shows and allows me to save.
However, only 3 of the businesses have correctly save so that when you ring the main trunk number, it plays the correct message - the other 3 businesses still play the original wav file instead of the new one?
I cannot understand why 3 would work correctly and the next 3 do not. We had a similar occurence in the summer but i got round that by renaming the original to 'old' and adding the new one with the same name as the original
this seems buggy to the max to me! I wondered if anyone else has experienced this as i doubt renaming them for some businesses is necessary? Something is either wrong in my setup or this bug hasn't been spotted before
I can get around this but renaming the wav files as before, but thought i would ask the experts here if they have seen the same thing when running more than 1 business and having multiple messages to edit.
Thanks in advance and Merry Christmas 3cx community
I was just putting my christmas out of office wav files live on our 3cx system and found that only some of them are saving properly - I will try to explain:
we have 6 businesses in the same system and we use dummy extensions for out of hours to record messages and to allow voicemails to be left.
I had someone in the office create 6 wav files for each business
I have gone into the extension for each business and uploaded the new wav file. it shows and allows me to save.
However, only 3 of the businesses have correctly save so that when you ring the main trunk number, it plays the correct message - the other 3 businesses still play the original wav file instead of the new one?
I cannot understand why 3 would work correctly and the next 3 do not. We had a similar occurence in the summer but i got round that by renaming the original to 'old' and adding the new one with the same name as the original
this seems buggy to the max to me! I wondered if anyone else has experienced this as i doubt renaming them for some businesses is necessary? Something is either wrong in my setup or this bug hasn't been spotted before
I can get around this but renaming the wav files as before, but thought i would ask the experts here if they have seen the same thing when running more than 1 business and having multiple messages to edit.
Thanks in advance and Merry Christmas 3cx community
