chrome 98.0.4758.102 no voice on incoming call

[Shvedko]

Good afternoon. we are still using 3c v16. after updating google chrome to version 98.0.4758.102, incoming calls in the web client stopped working correctly. When you receive an incoming call, there is no voice. if you answer from the application or from another browser, there is no such problem. how to solve this issue

 

[VasilisV_3CX]

Hi @Shvedko,

Do you have access to another PBX by chance? Could you maybe try to login on another PBX and check if the same thing happens with the same Google Chrome browser?

Do you have voice when you dial *777?

If you create a new extension, does the same thing happen?

Does this only happen for internal calls (extension to extension) or externally as well?

 

[Shvedko]

Hi @Shvedko,

Do you have access to another PBX by chance? Could you maybe try to login on another PBX and check if the same thing happens with the same Google Chrome browser?

Do you have voice when you dial *777?

If you create a new extension, does the same thing happen?

Does this only happen for internal calls (extension to extension) or externally as well?

We tested with another PBX 3cx (v18). the problem persisted. when calling *777, I hear an echo, but the problem is only with incoming calls. outgoing calls are successful. The problem is repeated both on windows and on mac os

 

[VasilisV_3CX]

Hi @Shvedko,

Did you test the other PBX from the same PC's WebClient? How many extensions / PCs / clients is this happening for?

 

[Shvedko]

Hi @Shvedko,

Did you test the other PBX from the same PC's WebClient? How many extensions / PCs / clients is this happening for?

Of course, we tested from the same PC. I've had this problem on 3 PCs so far.

 

[VasilisV_3CX]

When you say Incoming calls, do you mean external incoming calls only? Can the caller on the other end hear you, and only you cannot hear them?

Do you have recordings enabled? If so, does the recording have audio when you play it?

To clarify, how many extensions / PCs do you have connected to the PBX? Is it 100% of extensions that have no voice or just these 3 PCs out of 12 or something?