Chrome extension has stopped working.

[Walter Santos]

The chrome extension was working normally, however, it stopped working. I can make and receive calls, but I don't use audio (I don't listen and they don't listen to me). Has anyone had this problem?

 

[Constantinos Constantinou]

Hello @Walter Santos ,

Some things to test as a troubleshooting:

• On right hand side top bar of Chrome Browser, right click on Chrome Extension and click "Reload Extension"
• On Web Client > Settings > Personalize > Audio/Video check the Speaker and Microphone devices.
• Try to remove and reinstall Chrome Extension.

Let me know if any of the above worked in your case.

Thank you.

 

[Walter Santos]

"On Web Client > Settings > Personalize > Audio/Video check the Speaker and Microphone devices."
The message is: "The current device does not support media settings". I use Brave Browser.

 

[Constantinos Constantinou]

First of all thank you for providing more info.

As you can understand our tests are done based on Chrome browser. We do not test our Chrome Extension on other browsers.

Can you please let me know what is the selected device that you have on WebClient?