CID Routing not working

[greatchoice]

I have a gate that when pressed for assistance is supposed to call the main number. However I need that caller ID rerouted to an extension.

It shows the caller ID number which is copied and a CID route is made matching but it continues to go to the main IVR.

I had this setup in Free PBX and it worked great. Am i missing a settings?

 

[leejor]

Does the 3CX Activity Log provide any clues as to why?

 

[greatchoice]

No logs for the calls show. It just routes to the IVR.

Only thing i can see if that the main trunk number in the trunks is setup to route to the IVR. But i just realized that the CID is below the main number. So that may be the issue

 

[Evolute IT]

Yes, your CID rules should be above DID ones.