Cisco SPA-504G phones change volume

[Sam71]

Hi all,

We have some Cisco SPA-504G phones running on the latest version of 3CX!

The issue is that when you change the volume on the phone to full, either for the handset or speaker it drops back to half pretty much straight away!

The phones are using provisioning....

Any ideas would be apreciated!

cheers
Scott

 

[Sam71]

Further to the above!

It also does it the other way as well!
i.e. when you put the volume down it raises it back to half way......

 

[3CXfoxhallsolutions]

Cisco SPA phones allow you to change Rx volume during the call - but my observation is that if you do this, then the volume change is temporary (i.e for the remainder of that call only), UNLESS you press 'Save' after making the change ... I guess that the logic of this is that you can set your ideal volume, and then if you have to make a particular call louder or softer, it doesn't upset your 'normal' volume level ... Otherwise you'd be continually changing the setting.

best regards

 

[Sam71]

Yeah that would be fine if it was a temp volume change for the whole call! It basically changes as soon as you take your finger off the volume button either up or down it goes the opposite way......

If you hold your finger on the volume button to make it loader it won't change! But who wants to do that?

 

[3CXfoxhallsolutions]

What version of the SPA504G firmware are you running??? If you can try the latest and see if that makes a difference - or if you have the latest, get the last version and downgrade ... What you are saying just does not fit with my experience of the Linksys and Cisco SPA phones.

Best regards

 

[Sam71]

They are running the latest!

I resolved the issue as per above post and just saved the volume level!

Doesn't explain why the volume changes back during the same call if you don't save though......
I haven't tried to change it once saved so not sure if the changing volume on it's own is an issue!