Cisco SPA504g Provisioning Issues

[jgibbons3]

I am attempting a trial of 3CX and have installed version 14.3 on a Windows 7 Professional 64 bit machine. I have followed the steps for both DHCP option 66 provisioning as well as manual configuration and I can not get my phones provisioned. It appears there are some slight changes in the latest version that do not match up with the provisioning documentation for legacy phones.

I have performed a factory reset to my phone and upgraded the firmware to 7.6.1 The Admin login is unlocked

Any guidance or suggestions would be greatly appreciated.

 

[Pierre_3CX]

Hi there,
Is the cisco provisioning URL set in option 66 and with format http://FQDNORT/provisioning/PROVSUBDIR/$MA.xml ? (must be http not https for cisco)

 

[jgibbons3]

I have tried that (http://FQDNORT/provisioning/PROVSUBDIR/$MA.xml) along with using the specific macaddress.xml that someone suggested in a previous post that I saw. I have also verified that my FQDN is resolving internally correctly, and I have tried using the IP address instead of FQDN.

 

[Pierre_3CX]

Did you replace PROVSUBDIR by the actual provisioning random subdirectory? if not please do so, the sample URL can be seen in System status, bullet 5.
Also the $MA must remain as $MA, it gets dynamically replaced by phone.

 

[jgibbons3]

ok, when I changed to http I didn't get the correct port -- thanks for the help.

I am able to receive incoming calls, however when I attempt to dial outgoing calls I get either an invalid number or temporarily unavailable message. Any ideas?

thanks again for the help.

 

[jgibbons3]

the error msg within the event log is:
"Call or Registration to 93839961@(Ln.10000@Vitelity) has failed. [ V4 64.2.142.87:5060 UDP target domain=unspecified mFlowKey=984 ] replied: 484 Address Incomplete; from IP:64.2.142.87:5060"

Any ideas?

 

[leejor]

the error msg within the event log is:
"Call or Registration to 93839961@(Ln.10000@Vitelity) has failed. [ V4 64.2.142.87:5060 UDP target domain=unspecified mFlowKey=984 ] replied: 484 Address Incomplete; from IP:64.2.142.87:5060"

OK, perhaps, one of two things...93839961, is not a "complete number", or, (Ln.10000@Vitelity), requires a "dot something" after Vitality in your trunk provider data fill.

 

[NickD_3CX]

I agree, but start simple, can you call other extensions?