Click 2 Talk in 3CX 16 Update 1

[TheDestinyGroup]

Hi,

I updated our 3CX 15.5 install to 3CX 16 Update 1 over the weekend as I'd been waiting for the release of Update 1 before updating to 3CX 16

I started playing with the Click2Talk functionality yesterday on a non-Wordpress website following the provided instructions and there's a few things I'd like to raise as potential bugs.

1/ When the Click 2 Talk destination is a user's extension and you start a video call it displays the video from the called extension even before the call is accepted by the called extension. The video from the called extension should only be sent once the call is accepted by the extension.

2/ The icon which is displayed on the minimise icon in some scenario's

When both allow-call and allow-video are false the minimise icon is chat icon which is fine.
When both allow-call is true and allow-video is false the minimise icon is phone icon when it probably should be a phone and chat icon.
When both allow-call and allow-video are true the minimise icon is phone and chat icon when it probably should be a phone and video icon or a phone, video and chat icon.

Les

 

[Constantinos Constantinou]

Hi,

I updated our 3CX 15.5 install to 3CX 16 Update 1 over the weekend as I'd been waiting for the release of Update 1 before updating to 3CX 16

I started playing with the Click2Talk functionality yesterday on a non-Wordpress website following the provided instructions and there's a few things I'd like to raise as potential bugs.

1/ When the Click 2 Talk destination is a user's extension and you start a video call it displays the video from the called extension even before the call is accepted by the called extension. The video from the called extension should only be sent once the call is accepted by the extension.

2/ The icon which is displayed on the minimise icon in some scenario's

When both allow-call and allow-video are false the minimise icon is chat icon which is fine.
When both allow-call is true and allow-video is false the minimise icon is phone icon when it probably should be a phone and chat icon.
When both allow-call and allow-video are true the minimise icon is phone and chat icon when it probably should be a phone and video icon or a phone, video and chat icon.

Les

Hello @TheDestinyGroup

Point 1: The video is displayed only from the website user perspective, in order to initiate the video call setup. The agents do not see any video until the call is accepted.

Point 2.
We do not have a special icon for the video-enabled case. We will verify the minimized icons and we might come up with adjustments in the upcoming release.

 

[TheDestinyGroup]

Point 1: The video is displayed only from the website user perspective, in order to initiate the video call setup. The agents do not see any video until the call is accepted.

Hello @Constantinos Constantinou

I believe this is a real privacy issue to start streaming the video from the called extensions camera to the website before the call has been accepted by the called extension.

 

[Constantinos Constantinou]

Hello @Constantinos Constantinou

I believe this is a real privacy issue to start streaming the video from the called extensions camera to the website before the call has been accepted by the called extension.

Hello @TheDestinyGroup ,

The video is not streamed anywhere. It is initiating just the camera to make a video call. That's all.