Click2Talk feature not allowing CC agent to start screen share

[rsubzero72]

Good Morning,

I am reaching out in regards to the Click2Talk feature within 3cx. We are currently testing this for CC agents. So far, everything is working as intended other then the ability to record from the agents end. When the agent takes the ownership of the chat, only the end user(customer starting the chat) is only able to start a video session and not the actual agent. Is this currently a feature missing from 3cx or am I missing something? Ideally, we need either both the customer or agent have the ability to start the video chat.

Also, when we do start the video chat and attempt to record the session, the Video goes away and it is now just a voice chat. Is it not possible to record the session in Video format?

Thank you for your assistance.

 

[Constantinos Constantinou]

Hello @rsubzero72 ,

No you are not missing anything. The video is triggered only from the visitor side.

Also the record button is not for the video, but for the audio. This is the reason that video is hidden immediately after you press on the record button.