ClickToCall no picking up phone numbers on some webpages

[Martin_F]

Hi all,

Our inhouse built web CRM has some pages that ClickToCall recognises the phone numbers on and other pages it doesn't. The number format is the same on both webpages. Does anyone know the limitations of ClickToCall and perhaps CSS interaction with adaptive webpage formats? any workarounds?

Many thanks,
Martin

 

[Constantinos Constantinou]

Hello @Martin_F ,

Can you please share with us a sample HTML code from that page that it does not recognize the number?

When you are referring to ClickToCall, you are referring to this one? This is our latest extension with possible fixes to ClickToCall functionality.

https://chrome.google.com/webstore/detail/3cx/baipgmmeifmofkcilhccccoipmjccehn

 

[Martin_F]

Hi Constantinos, yes that is the ClickToCall that we are using: Can I send you a copy of the HTML away from this Forum?

Thanks

 

[Constantinos Constantinou]

Sent it in a personal message, please. Alter the phone numbers, please.