Client is connected externally but no presence is available

[Richard Thomas]

I have set up 3CX with an Android client. The client can connect to the server from both within in the LAN and externally. However, when it is connected externally, the screen shows "Disconnected. Waiting for network". The client can still make/receive calls. Port 5001 is being used and it is accessible from the outside world.

Any ideas would be appreciated.

Thanks
Richard

 

[YiannisH_3CX]

Hello @Richard Thomas

If your https port is accessible then presence should be available. What happens if you connect a windows client to the PBX externally? Does that have presence? Also do you have the issue when on 4G and other WiFi networks?

 

[Richard Thomas]

Thanks for your response.

I have the issue when using 4G. I haven't been able to test on other wifi networks. I'm not in a position to test on Windows.

 

[Richard Thomas]

Ahh - interesting. Presence seems to be on Port 5000 not 5001.

 

[nb]

I will help you clarify this.

Presence is data that passes via the 3CX Webserver which makes it Web Data.
When an APP Connects to 3CX, it connects like a browser (HTTP/HTTPS) and it connects like an IP Phone (SIP/TLS)

The connection it makes like a browser gets data like presence.
The connection it makes like a phone gets calls

So the web connection part, also implies that you need a web based protocol to allow apps and servers to exchange web data.

So you need to focus on 3CX "Web" ports - the ports you configured for the webservices at installation time - normally they are 80 HTTP 443 HTTPS or 5000 HTTP and 5001 HTTPS.

Now you should be able to understand that its not 5000.. Its 5000 AND 5001.

Now when do we use either port? Simple - depending on where you are (As in where you network related to the server)

As a rule, all external traffic is HTTPS (encrypted). So the webserver will not even offer http data if it sees that the app is coming from an external network.The socket is just closed.

If your machine is on the cloud, everything is external - so you will see only 5001 traffic...

Hope this helps