Client Renewal up in 30 days. They are on 15.5

[Cytranic]

I have a client up for renewal on 15.5 in 30 days. We have a lot of custom stuff implemented. Am I able to renew the 15.5 license and schedule this migration to 16 some other day a year from now? I tried to upgrade another client the other day and they wanted me to update to 16 to buy a key. Thats fine, they are 2 phones. This client is a 64SC license and with everything going on with COVID, I'm not going to be able to upgrade them in 30 days.

 

[cobaltit]

So as a partner you should have a channel manager you can reach out to for questions like this. But yes v15.5 Update 6 currently talks to the activation servers so you should be ok. I believe V15.5 is now considered out of support now.

This is assuming it's a perpetual license.

 

[AWS2P]

isn't it possible for you to upgrade remotely without going on customer site ?

already done this from teamviewer connection with no problem, of course if pc hangs you need to have also a remote access to an IP managed plug to force power off /on, or someone available on site.