Solved Cloud install stuck on creating

[SAM-dgap]

Hello,

I am trying to get my cloud PBX working with the free 10 user account (we already have on-prem licensing, but I'd like to add the cloud PBX for easier off-prem conferences).

In My Systems, I am trying to install my 10 user cloud system here:



I clicked install, then select Hosted by 3CX, and then when I click Next, I see this indefinitely:



Do I have to go delete the 3CX Startup Pro instance and then try again? What is the safe operation here?

Thanks for your help!

 

[StavrosA_3CX]

Hello,

No the creation of the Startup version is irrelevant with the Hosted Dedicated one.

• Are you trying to upload a Backup during the installation?
• Also note that all registration information requested need to be completed correctly in order for the installation to proceed.

Basically It is better (easier) if you send us an email with your License Key to investigate your issue further.

 

[SAM-dgap]

OK thanks - I am doing that now.

 

[NikosT_3CX]

@SAM-dgap did you proceed with a new installation as per the Engineer 's response in the ticket ?
Because as I can see, you didnt get back to us after this.