cloud management portal incorrect username password no way to reset

[Vato]

hi all, title pretty much says it all.

ive gotten all the prerequisite email and all of the login info just isnt working, i have not gotten the lock out message even though ive tried more than 3 times and i have tried waiting more than 30 minutes between try

 

[YiannisH_3CX]

Hello @Vato

Please try to login from a different public IP and see if that works. Also make sure that there are no spaces includes when you copy the password over to the login screen.