help

  1. Unusual Outbound Dialing issue

    We are having an issue with 3CX that we cannot seem to get any answers on, and I am banging my head on a wall trying to figure this out. We have been using 3CX for close to the past 10 years, while we have had our ups and downs with the software, we have not really had any real issues affecting...

  2. V20 Holiday

    Apologies for this topic again, we have just been moved to V20 recently. We have 4 depots, each depot's open(day) IVR is in it's own department, each depot has different holiday dates (as some depots are open on a bank holiday or different days at Christmas etc...). So the question is how is it...

  3. 3CX PWA callto

    Hi, I've been trying to have 3CX PWA work with callto the same way it does with tel. For now i only got two results: - the app opens and nothing happens - different windows oppen with the number in it. Is there a way to have it work ? Thanks !

  4. Multiple Issues with Calls and User Accounts in 3CX

    Greetings 3CX Community, I’m currently experiencing several issues with our 3CX system and would appreciate your guidance. Here’s an overview of the problems we’re facing: Calls not going through on specific accounts: Some user accounts are unable to receive calls, even though their settings...

  5. Snom D715 Registrierung fehlerhaft [email protected] DE/EN

    Hallo zusammen, ich habe ein Problem beim Verbinden meines Snom D715 Telefons mit 3CX. Ich erhalte die Fehlermeldung: „Identity 1 Status: [email protected] Registrierung fehlerhaft“ Zusätzlich verwende ich die Firmware-Version: snom715-SIP 8.7.5.28. Interessanterweise funktioniert die Verbindung...
    • Hamido
    • Thread
    • english german help ip-phone ip-tele ip-telefone ip-telephony 3cx
    • Replies: 4
    • Forum: Snom

  6. Request for Assistance with CMR Integration for Google Sheets

    Hello 3CX Community, I'm currently working on an integration between 3CX and Google Sheets and need some guidance on using Call Management Reports (CMR) instead of Call Data Records (CDR) for this purpose. Objectives: Fetch Call Management Reports (CMR): I need to retrieve call metrics and...
    • MayurMali
    • Thread
    • api crm integration google sheet help integration crm
    • Replies: 0
    • Forum: Other

  7. Question about Call flow designer

    Hi there! is it possible to create a call flow design with the following route. Caller calls number > hears prompt with message, please enter your ticket ID > caller enters ticket id number XXXXXX > after entering ticket id, callers hears a prompt with your ticket has been found > call gets...

  8. 3CX setting status to "Do not Disturb" after incoming calls

    Hello everyone, We're having an issue with 3CX : it sets agent's status to DND after an incoming call. I tried everything I could including : checking if there is not any rule that sets status automatically, trying *60, *30, office hours (I tried setting this up, not working and it does the...
    • Mokcry
    • Thread
    • 3cx 3cx issue dnd help
    • Replies: 4
    • Forum: Web Client

  9. 3CX INTEGRATION - BITRIX24 - 3CX CRM Server-Side

    Hi guys, I'm from Brazil, I apologize for my bad English. I have a question, my 3cx does not give me rights to access the option In 3CX Management Console, open “Advanced” > “Contacts” > “Options”, set the matching strategy to “Match exactly” and click “OK” to save I am an administrator...
    • Vicentinos
    • Thread
    • 3cx bitrix24 help
    • Replies: 19
    • Forum: Other
  10. pierro-bello

    Custom CRM Integration get agent on server side when connected

    Hello , I am currently developing WebServices to interact with 3CX, primarily for Contact Lookup and Call Journaling. Both functionalities are working as intended. However, I initially thought that Call Journaling was triggered when the call was answered, but it turns out it occurs once the call...
    • pierro-bello
    • Thread
    • call journaling custom help integration crm
    • Replies: 4
    • Forum: Other

  11. An equivalent to a 3cx rival "Switchs"

    Hello, Our company aims to replace the entire telephony system for our clients currently using a competitor of 3CX, with 3CX itself. However, this competitor has a functionality that was highly appreciated—switches. These are shortcuts activated on the BLF keys, and in the dial plan, these...

  12. Message bubble is not working

    Ok so originally had 3CX installed on a website working perfectly. Then I tried to install it on another website using a different email because its for a different user website but for some reason the accounts merged. Then I read that I can only have one active subscription at a time. OK...

  13. problem when returning fanvil version X6U (downgrade)

    Tenho a versão v2.0 (2.12.16.20), mas quero voltar para a versão V1.0 (2.4.12). Ao tentar retornar a versão, uma mensagem aparece no telefone: "Arquivo inválido!". Como posso reverter a versão?
    • lucas_souza
    • Thread
    • fanvil fanvil x6u firmware help phone
    • Replies: 1
    • Forum: Fanvil

  14. EspoCRM Contact Creation Not Working

    Greetings, I am writing to you because I cannot make the contact creation function work in any way, I have tried thousands of times different possible solutions, such as changing variables within the scenario by inserting the "list" prefix, I also tried to keep track of what happens on the CRM...
    • Kla Service
    • Thread
    • crm crm api crm api costum crm contacts crm integration crm template help
    • Replies: 5
    • Forum: Other
  15. LaurieGuthrie

    HaloPSA Integration - CRM Template - Looking for Integrator

    Hi There We're trying to get a deeper integration between our CRM tool, HaloPSA and 3CX. This is proving challenging. Problem 1: HaloPSA returns contacts as objects in an array. Problem 2: Object Mapping from CRM and 3CX. Problem 3: oAuth Authentication I'm looking for a integrator/developer...
    • LaurieGuthrie
    • Thread
    • crm integration halopsa help hiring
    • Replies: 1
    • Forum: Other

  16. 3CX with Teams integration

    Hello everyone. I am getting Teams integrated within 3CX. I already made an FQDN in the exact domain of the MS365 tenant. A record that points to the IP address of the PBX. I am now trying to get an SSL certificate from a Microsoft-approved vendor. The only thing that is bothering me, is that I...
    • stefkraaijeveld
    • Thread
    • 3cx direct routing help ssl cert ssl certificate stuck teams teams direct routing
    • Replies: 14
    • Forum: MS Teams

  17. Telnyx 1-Way Audio Problem?

    Anyone having problem with 1 way audio on Telynx? (randomly, but more often than not, easier to reproduct on an inbound call. 3cx can hear caller, but caller cannot hear 3cx) It was working until last Friday. Multiple instances of 3CX v18 - self-hosted V18 (18.0.7.312) all using Telnyx as...
    • geek4891
    • Thread
    • help incident
    • Replies: 4
    • Forum: US
  18. ZCSFT

    Need some design help, ideas welcome

    I have a design I am trying to build. I need to set up an outbound dialer. So I came to the community for help. I am struggling with this. Goals - Dialer needs to be triggered by someone calling the phone system - Dial the digits for the app - That app asks for the phone number that is needing...
    • ZCSFT
    • Thread
    • automation call call flow designer challenge community design desk dialer help outbound
    • Replies: 8
    • Forum: Call Flow Designer

  19. New Fanvil PA3 Deployment, First Time Using PA3

    I am attempting to setup a Fanvil PA3 with 3cx that is hosted on a cloud server. I have been Googling and reaching out to Fanvil, but still not quite sure how this is supposed to work. Any help would be greatly appreciated! I am replacing a Valcom V-2001A analog system with the PA3 to use...
    • DuvanCNR
    • Thread
    • fanvil pa3 help intercom music music on hold new new install paging paging adapter paging system
    • Replies: 9
    • Forum: Fanvil

  20. Voicemail Issue

    What we want is to increase the voicemail limit from 2 minutes and it seems that as we're on 3CX Hosted System, the option isn't enabled for us. May I know what this means? Also, When the voicemail cuts off at 2 minutes, it gives 4 options: Save, Review, Verify, & Exit. Could you let me know...
    • tommy04715
    • Thread
    • guide help voicemail
    • Replies: 16
    • Forum: SMB
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