CNAM not being displayed

[rbergthold]

I am seeing CNAM "CONNECT TEL & C" in the From header; but it's not being passed to phones. I only see the CLID 4062488900 on the phones

 

[rbergthold]

my gut tells me something is set WONKY in my CLID under options. any advise would be greatly appreciated! Thank you!

 

[Alejandro_3CX]

Hi @rbergthold what voip provider is this?

Please check the INBOUND PARAMETERS, what are you using for the caller name field? in your case should be as follows:

<!-- Gateway / Provider Inbound Parameters -->
<field name="ParameterIn" custom="" parameter="ToUserPart">$CalledNum</field>
<field name="ParameterIn" custom="" parameter="FromDisplayName">$CallerName</field>
<field name="ParameterIn" custom="" parameter="FromUserPart">$CallerNum</field>

 

[rbergthold]

i'm using a generic SIP trunk, as the ITSP is Clearfly. Can you show me where and exactly how I would adjust that? Do i need to adjust that in the TEMPLATE itself?

 

[rbergthold]

<!-- Gateway / Provider Inbound Parameters -->
<field name="ParameterIn" custom="" parameter="ToUserPart">$CalledNum</field>
<field name="ParameterIn" custom="" parameter="FromUserPart">$CallerName</field>
<field name="ParameterIn" custom="" parameter="FromUserPart">$CallerNum</field>

this is what needs to be adjusted then, correct? the BOLD part

 

[Alejandro_3CX]

i'm using a generic SIP trunk, as the ITSP is Clearfly. Can you show me where and exactly how I would adjust that?

Click on VIEW TEMPLATE



Then validate the inbound parameters, if they are not set as the one I sent you before, then click on Create Copy and check the parameter use caller name from sip display name.



Apply your settings then on the sip trunk click on Switch Template for the custom one.

 

[Alejandro_3CX]

<field name="ParameterIn" custom="" parameter="FromUserPart">$CallerName</field>

yes, this one should be like this:

<field name="ParameterIn" custom="" parameter="FromDisplayName">$CallerName</field>

 

[rbergthold]

THAT WORKED!!!! thank you so much!!! such an easy fix... very much appreciated!!