Commercial Subscription Extension Request – BOCHEF

[Othmane25]

Dear 3CX Team,

I am the owner of BOCHEF, a Moroccan company, and I purchased my 3CX PRO 4SC subscription directly from 3CX.

Due to the temporary suspension of our business operations in February 2026, our telephone system has remained unused for approximately nine months, although our paid subscription is still active.

Our subscription expires on December 15, 2026.

As we are now preparing to restart our operations under our new restaurant brand, BROSTED, I would like to request an exceptional goodwill extension of nine months, until September 15, 2027, or alternatively a partial extension or renewal credit.

I have already contacted the 3CX automated Customer Service system. It confirmed that my request requires manual review by the Customer Service team.

However, I cannot submit a support ticket because my 4SC license does not include direct ticket support. The contact process redirects me to this forum.

Could a 3CX staff member kindly forward my request to the Customer Service or Sales/Billing department, or provide a direct channel to submit this commercial request?

I would be happy to provide my subscription details and purchase invoice privately.

Thank you for your assistance.

Best regards,

Othmane Benhaddouch

BOCHEF SARL – Morocco

 

[Evolute IT]

Wait, you want a full 9 months of free license because you didn't use it? That's not 3CX's problem.

Renew it, that's it. There's no free meal.

 

[IrinaP_3CX]

Dear 3CX Team,

I am the owner of BOCHEF, a Moroccan company, and I purchased my 3CX PRO 4SC subscription directly from 3CX.

Due to the temporary suspension of our business operations in February 2026, our telephone system has remained unused for approximately nine months, although our paid subscription is still active.

Our subscription expires on December 15, 2026.

As we are now preparing to restart our operations under our new restaurant brand, BROSTED, I would like to request an exceptional goodwill extension of nine months, until September 15, 2027, or alternatively a partial extension or renewal credit.

I have already contacted the 3CX automated Customer Service system. It confirmed that my request requires manual review by the Customer Service team.

However, I cannot submit a support ticket because my 4SC license does not include direct ticket support. The contact process redirects me to this forum.

Could a 3CX staff member kindly forward my request to the Customer Service or Sales/Billing department, or provide a direct channel to submit this commercial request?

I would be happy to provide my subscription details and purchase invoice privately.

Thank you for your assistance.

Best regards,

Othmane Benhaddouch

BOCHEF SARL – Morocco

Hello @Othmane25

Regarding your request for an extension or credit:

3CX subscriptions are provisioned on a continuous annual basis. Once a subscription is purchased and activated, it is considered active and in service for the entire 12-month term, regardless of whether physical calls were made or whether your business operations were temporarily suspended.

Because licensing resources and activation terms are committed upon purchase, we cannot pause subscriptions, issue retroactive credits, or provide manual extensions for periods of inactivity.

Your 4SC PRO subscription is fully active right now. You can immediately begin setting up your extensions and apps without any additional cost until your renewal date.
To ensure continuous service past December 15th, you can renew your license directly at any time from your 3CX Customer Account.