Company Phonebook failed to download

[Philip Darnell]

Hi

I have setup a 3CX Phone System hosted on an OVH VPS, with 4 Yealink T26P and 1 Yealink W52P phones on a remote site using SBC.

When trying to access the phonebook on the phone they get an error saying that the phonebook has failed to download.

Anyone any ideas?

 

[craigreilly]

Check the T26 WebGui and ensure the phonebook link is in there.
Since the phone is EOL - there may be some issues with full deployment.

 

[Philip Darnell]

I can see the phonebook URL showing on the webGui of the phone.

It is doing it on a Yealink W52P aswell that is on the remote site also.

If i put the phonebook path to the XML file in a browser should it display the xml file?