- Joined
- Apr 26, 2021
- Messages
- 8
- Reaction score
- 12
This would, be an evolution and expansion of the current Q and RG Voicemail solution as it is impractical for all Voicemails to be sent to all users within an RG or Q. Instead, add the ability to have Voicemail boxes for the organisation as well as individuals, for Example "Daytime VM", "Office Closed VM" or "Company Training VM". Currently this is regularly achieved by creating Dummy Extensions.
Access to the Voicemail boxes should be rights based and be possible via dial code and PIN, along with visibility of both User and Organisation Voicemails from the Web Client in the current Voicemail Window. This would match the functionality of the Call Recordings Sectioning in the Web Client whereby if you have the rights, you can toggle to see "My Recordings" or "All Recordings". It would also then be useful to add the functionality already in use with the "Abandoned Calls" filter in "Call History" to mark as "Not Dealt", "Dealing with" and "Dealt".
Access to the Voicemail boxes should be rights based and be possible via dial code and PIN, along with visibility of both User and Organisation Voicemails from the Web Client in the current Voicemail Window. This would match the functionality of the Call Recordings Sectioning in the Web Client whereby if you have the rights, you can toggle to see "My Recordings" or "All Recordings". It would also then be useful to add the functionality already in use with the "Abandoned Calls" filter in "Call History" to mark as "Not Dealt", "Dealing with" and "Dealt".
Upvote
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