Had a request and I'm not sure if this is possible.
Our office in the UK dials Ext 300 when they have IT issues. That call is immediately routed to our German office. It is received by their Ext 300, then forwarded onto the DE IT Q if within office hours. Germany handles all IT Calls in Europe M-F 9-5. After hours, or if the calls are not answered, they go to HQ IT Q to be handled.
However, every now and then the German office is closed for a holiday while the UK office is open. During the UK morning hours, there is no coverage until North America wakes up. We do have an external UK IT firm that does hands on work for us. During holidays in Germany, we want any calls to Ext 300 to be sent to that firm. Crude diagram below.
I cannot find a way to detect a holiday on another 3CX Server. On the 300 extension in Germany there is an Exception area that would let me add a caller-ID Rule for the UK ext. However, I don't see a way to just have the rule take effect during German holidays.
Any ideas?
Our office in the UK dials Ext 300 when they have IT issues. That call is immediately routed to our German office. It is received by their Ext 300, then forwarded onto the DE IT Q if within office hours. Germany handles all IT Calls in Europe M-F 9-5. After hours, or if the calls are not answered, they go to HQ IT Q to be handled.
However, every now and then the German office is closed for a holiday while the UK office is open. During the UK morning hours, there is no coverage until North America wakes up. We do have an external UK IT firm that does hands on work for us. During holidays in Germany, we want any calls to Ext 300 to be sent to that firm. Crude diagram below.
I cannot find a way to detect a holiday on another 3CX Server. On the 300 extension in Germany there is an Exception area that would let me add a caller-ID Rule for the UK ext. However, I don't see a way to just have the rule take effect during German holidays.
Any ideas?
