Under Review Conference call recording

[cc-tech]

version 16.0.9

Is there a know issue with conference call recording?

in this version you can do conference call recording with no problem?
> 2 internal 1 external
> 1 internal 2 external

 

[VasilisV_3CX]

Hi @cc-tech,

Is there a know issue with conference call recording?

No, it should record perfectly as long as the extension has the recording option enabled.

Can you be more specific? What issue are you encountering with call recordings in conference calls?

 

[cc-tech]

Right now a conference call with the combination of 1 internal ext and 2 external number doesn't record the call at all

well it creates a wav file but its always empty showing 1kb

i'm not sure yet but there might be instance that
if the conference call is 1 internal 2 external
it creates a recording ext700 for the 1 external number
but it won't create recording for the other external number

 

[VasilisV_3CX]

Hi @cc-tech,

I tested a few scenarios this morning and found that your description does occur in some scenarios. I've followed up and this is a known issue. It is being investigated.

If you navigate to the back end

• /var/lib/3cxpbx/Instance1/Data/Recordings/[extension number] (in Linux)
• C:\ProgramData\3CX\Instance1\Data\Recordings\[extension number] (in Windows)

You'll be able to find and download the conference recordings from there. They do exist, but they're not shown on the management console at the moment.

 

[cc-tech]

Hi,

and that known issue is present in the new version?

 

[VasilisV_3CX]

Hi @cc-tech,

Yes as mentioned, it is being investigated and should be corrected in future builds.

 

[ITC Telecom]

Hi @cc-tech,

Yes as mentioned, it is being investigated and should be corrected in future builds.

Anything on this as recording conference calls in V16 or V18 is not working?

 

[ITC Telecom]

Anything on this as recording conference calls in V16 or V18 is not working?

 

[VasilisV_3CX]

Hi @ITC Telecom,

As mentioned above, this is under investigation currently. The recording should exist in the locations I provided above however they do not show in the Management Console under recordings .

 

[simsyn]

Hi @VasilisV_3CX,

Facing the same issue here.. When can we expect a solution for this issue.
Yes, we can pull the missing recording from the server over FTP but it is not practical all the time.

 

[NickD_3CX]

Hi @VasilisV_3CX,

Facing the same issue here.. When can we expect a solution for this issue.
Yes, we can pull the missing recording from the server over FTP but it is not practical all the time.

There is currently no ETA for this specific fix, but once it is scheduled we shall try and update this thread.

 

[simsyn]

@NickD_3CX

Thanks for the update Nick.
But please note that this is something critical as we have many customers who want to listen to conference calls. Hope you will take it into the priority list