Conferencing IVR's recordings/voice recordings

[rogan06]

Is there a way for soft clients (web and desktop clients) to conference an IVR recording? Conferencing an IVR works when using a deskphone (Yealinks), but it doesn't work on soft clients.
In a call centre setting, what is the best way to let callers listen to an audio recording such as a disclaimer notice?

 

[VoIPTools]

Route inbound queue calls first to an IVR that plays the disclaimer. The IVR should have no options defined with a timeout of 1. Then automatically forward the call from the IVR to the queue. Alternatively, you could have the intro prompt for the queue play the disclaimer.

Another option would be our 3CX Recording Beep tool. In addition to playing periodic "beeps" to remind everyone that the call is being recorded, it can also jump in at the start of a queue call and play a disclaimer.