Configuration help to forward callerid to external number

[craigps]

Everything I am finding seems out of date or incorrect. I am on v20, hosted by 3cx and have a supported SIP provider flowroute and has clip no screening support. Basically, all calls are answered by auto attendant, depending on key push, some are sent to external number. I need to pass the original caller id number out to the external number, and dont know what to change on the flowroute options screen for callerid control.

Thank you all.

 

[craigps]

Anyone have thoughts or help on this issue

 

[RoryJ]

The parameters that need to be set are going to be different depending on your provider so you'd need to check with them on what they expect to see. Some parameters can be changed in Trunk > Options > Caller ID Control - you might get lucky but last time I had to do this in V20 I had to edit the provider template and that can only be done on self-hosted.

 

[leejor]

The number sent can also depend on the type of call forwarding that you are using. If you provide some more details, including the name of your provider, then you may get lucky, and someone else has solved this, and can provide a quick answer.

 

[SweetAction]

The number sent can also depend on the type of call forwarding that you are using. If you provide some more details, including the name of your provider, then you may get lucky, and someone else has solved this, and can provide a quick answer.

OP wrote that it's Flowroute and I know the template used to work to allow sending any number already. Likely Flowroute has removed that on their side due to SHAKEN/STIR verification requirements.

OP needs to ask Flowroute if they still allow sending numbers not on their account.

 

[craigps]

OP wrote that it's Flowroute and I know the template used to work to allow sending any number already. Likely Flowroute has removed that on their side due to SHAKEN/STIR verification requirements.

OP needs to ask Flowroute if they still allow sending numbers not on their account.

Actually you were right. With flowroute and the template working great. I was trying to get everything figured out and didn’t even have an issue. Working as expected

 

[NZphoneguy]

With V18 you we could change a lot of the parameters via the GUI but for some reason they took that away in version 20. I now have a template that I use for A part pass through. The best way to do this is export the trunk (3 dots on right hand side of the trunk under Voice and Chat).
Then edit the XML file using notepad or notepad ++ so the RemotePartyIDCallingPartyUserPart is $OriginatorCallerId as below:

<field name="ParameterOut" custom="" parameter="RemotePartyIDCallingPartyUserPart">$OriginatorCallerId</field>


Then import the file under Advanced / Templates / Provider Templates / Import Provider.

I hope this helps.

 

[lightspeedhosting]

I was looking to implement FlowRoute for this EXACT scenario and it wasn't working. FlowRoute stated they no longer support Clip No Screening