Configure Common Office Hours

[luis.ramos]

Hello,

Right now I can configure global office hours in Settings -> Timezone, Office Hours & Holidays, and I can also configure office hours for a user (extension, Autoswitch status in Forwarding Rules).

What I would like is to set a few Office Hours settings (eg. Shift 1, Shift 2, and so on), and then apply them to a group of users at once, instead of having to set them individually. Is this possible? If not, would something like this be planned for the future?

Another thing related to office hours: I have a Fanvil doorphone that when rung by someone, dials an extension. I have this extension pointed to a ring group, which itself rings several extensions. I would like to apply specific office hours to that doorphone, so if someone rings during the evening, it will only call some other extensions (physical phones and not softphones). I could o that with a different ring group, but the problem is that my doorphone only rings one extension and has no office hours. Any idea on how I could solve this?

Thanks,

Luis

 

[[email protected]]

You cannot do specific settings for a group of extensions at the same time unfortunately.
The solution to both your problems could be to create a dummy extension with forwarding rules, 1 during office hours and a different one outside of office hours.
Then have it logon automatically during office hours and route your calls to the ring group you want to target.

 

[NickD_3CX]

Right now I can configure global office hours in Settings -> Timezone, Office Hours & Holidays, and I can also configure office hours for a user (extension, Autoswitch status in Forwarding Rules).

What I would like is to set a few Office Hours settings (eg. Shift 1, Shift 2, and so on), and then apply them to a group of users at once, instead of having to set them individually. Is this possible? If not, would something like this be planned for the future?

As mentioned above, you can't currently do this on a group of extensions, but depending on the criteria of incoming calls you want, you could do something different.

You could for example create multiple Queue, "Shift 1", "Shift 2", etc, then place a CFD App in the Inbound rule that would, based on criteria you set, route the calls to any of the Queue you want.
Then the only thing you would need to do is add/remove users from the Queues and adjust the Holidays in the 3CX Management Console.

If you want to read more about the 3CX Call Flow Designer (CFD for short) you can check here:
https://www.3cx.com/phone-system/call-flow-designer/
https://www.3cx.com/docs/manual/call-flow-designer-manual/

 

[luis.ramos]

Thank you both. I will look at the dummy extension solution for now, but will delve deeper into CFD, because it looks very interesting for complex scenarios.

Thanks,

Luis

 

[NickD_3CX]

The CFD is truly a Swiss Army Knife in your toolbox so I would certainly suggest looking into it.