Configuring Caller ID Reformatting for Outbound calls

[simplilearn]

I have requirement where I am trying to set outbound caller ID for extension.
My extension is configured with 3 digit caller id, 7digit caller ID and 10 digit caller ID. Some extensions does not have any caller ID.
Now I want Configuring Caller ID Reformatting for out bound.
If calls come from 3 digit caller ID it should prepend the rest of the number and go
Like Source Pattern (...) and Replace Pattern +918045466\1 It is working. ()
For 7 digit caller ID and 10 Digit Caller ID call should go with a static no.
If I create Source Pattern (.......*) Replace Pattern +918045466100 this is not working.
For no caller ID I wan to send the call through the same default caller ID.

Please help me to configure this. All call taking the rule 1 that is Source Pattern (...) and Replace Pattern. +918045466\1

 

[leejor]

If outbound calls from extensions are attempting to send their 3 digit extension number, then I have to assume that you have not yet datafilled the outbound (external) caller ID against those extensions, in the options. That is the best place to replace the extension number, wth a DID.

I also have to add, that if you are attempting to send a caller ID (not a caller ID name), with a leading +, then it is not going to work. The numeric caller ID is just that. While the caller name field is often used to send the number with other characters, including a +, the numeric field cannot, as many displays will not handle it.

From your discription, I'm not certain if that is your intention.

 

[YiannisH_3CX]

Hello @simplilearn

If I create Source Pattern (.......*) Replace Pattern +918045466100 this is not working.

First off this is wrong and second i think you have issues because your 3 digit rule is first on the list.

Try something like this:



Please note that you may have issues when an extension has not caller ID configured so configure one to all extensions just in case or add an additional rule depending on the length of the default caller ID.