congiguration of sipgate.de?

[rookie07]

hallo,

i'm from austria and trying to configure the 3cx breakfree version to communicate with sipgate.de for that i've created a new voip-connection with folowing settings:

Registrar/Proxy: sipgate.de Port:5060
Ausgehender Proxy: sipgate.de Port:5060
STUN-Server:stun.sipgate.net Port:10000

the support says that have to work fine...if i'm checking the status is says registered but not active (green symbol)

the server-protocol says:

15:21:53.343 StratInOut:nHangUp [CM104007] Call(3): Call from Ln:10000@SipgateDE to 250 has been terminated by Ln:10000@SipgateDE; cause: CANCEL; from IP:217.10.79.9
15:21:24.015 CallConf:nIncoming [CM103002] Call(3): Incoming call from 004369915141302 (Ln:10000@SipgateDE) to sip:[email protected]
15:21:24.000 MediaServerReporting::STUN [MS101003] Call(3) Ln:10000@SipgateDE: Possible firewall problem. Address mapping failed on STUN server 217.10.79.2:10000 for local address ":9004"

can anyone help me with that?

THANK YOU VERY MUCH (i'm desperated)!

 

[Mirzab]

Been doing this quite a bit recently

List of default ports used by the 3cx phonesystem:
5060 (stanard sip port) TCP/UDP
5061 (secondary sip port) TCP/UDP
5480 (portgre) (only on local machine)
5481 (apache) (only on local machine)
5482 (media server) (only on local machine)
3478 (STUN Server) TCP/UDP
7000-7500 (Default port for internall calls) (only on local machine)
9000 - 9003 (ports for external calls through VOIP Gateway) UDP
10000-20000 (RTP ports) (Used if no stun available for audio)

http://www.3cx.com/forums/viewtopic.php?t=1697&highlight=ports+sticky makes good reading. The ones highlighted in Green should be forwarded on router or equivalent (if I interpreted post correctly), this does work for me.

 

[rookie07]

still not working for incoming calls...

hi mirzab,

back from my vacacions i'm working on the 3cx-sipgate problem. with your help i could make it work for outgoing calls, but incomming calls still don't work.

for testing purpose i've disabled completely the firewall of the lancom-router and der windows firewall an the machine where the 3cx-server is running. also the port forwarding (i've almost forwarded any port) should work.

the grandstream 2000gpx was configured as good as i know.

so when i'm calling from a mobile phone to the voip-telephone i get following server-log:

15:22:59.328 StratInOut:nHangUp [CM104007] Call(21): Call from Ln:10000@SipgateDE to 100 has been terminated by Ln:10000@SipgateDE; cause: CANCEL; from IP:217.10.79.9
15:22:29.687 CallConf:nIncoming [CM103002] Call(21): Incoming call from 004369915141302 (Ln:10000@SipgateDE) to sip:[email protected]
15:22:29.687 MediaServerReporting::STUN [MS101003] Call(21) Ln:10000@SipgateDE: Possible firewall problem. Address mapping failed on STUN server 217.10.79.2:10000 for local address ":9040"

seems that the call couldn'tbe routet or resolved in the wright way, for now i'm leaking a little bit of ideas which i could try, propably you have any suggestions?

THANX!!!

 

[etm_ltd]

Hi rookie007,

On my own, we use SIPGATE UK. We have dicided not to use the Stun.sipgate.net:10000

It works very well

 

[rookie07]

still not working

thanx for the hint,

i've tested this yesterday with refering on the stun.3cx.com:3478 or leaving the text-field blank in the voip config of the 3cx system.
i've done the same for the grandstream 2000gxp voip-telefone. i've also tried many combinations...

it still seems that an incoming call is recognized corretcly be the 3cx system (log-file) than the call is forwarded to sipgate.de and there might happen anything wrong (what at the moment i'm not able to figgure out).
the only thing i get is the voicemail of sipgate.de which is telling me that the at the moment i'm not available...

unfortunately the sipgate-support can't help me with this... :cry:

 

[BAGLIETTODAVID]

Change the following and see if it helps but before making any changes allways back up your data.

Registrar/Proxy: sipgate.co.uk Registrar/Proxy Port 5060

Outbound Proxy Hostname or IP: sipgate.co.uk Outbound Proxy Port (default is 5060) :5060

STUN server Hostname or IP: stun.sipgate.net STUN server Port (default is 3478) : 3478

Also check you have the following ports forwarded to your PC running 3CX

Port 5060 - 5062
Port 30000 - 30021
Port 10000 - 10012
Port 3478
Port 9000 - 9499

Make sure ther all set for in and out as I cant remember what all the ports do BUT it worked for me.

Dave

 

[rookie07]

i think sipgate.de != sipgate.uk

thank you very much for your hints, but i think the main theme is that i've got an account for sipgate.de, so perhaps the configuration differs a little bit from the british one.

i've tried your setting before - unfurtantely the same effect (does'nt work)...

thank you!

 

[etm_ltd]

Re: i think sipgate.de != sipgate.uk

thank you very much for your hints, but i think the main theme is that i've got an account for sipgate.de, so perhaps the configuration differs a little bit from the british one.

i've tried your setting before - unfurtantely the same effect (does'nt work)...

thank you!

Hi,
I think the problem might be from Sipgate.de.
We have opened a free account for buiness and see that 3Cx is registered to them but inbound calls never reach3CX PS.

Still searching.....

 

[rookie07]

yes, this is the same phenomenon i've found out... i'm absolutely with you, i think the problem is sipgate.DE

greetings!