Connect outside

[ali.aldhaif]

Dear Support

we do the upgrade from V18 to V20 after that we facing issue with our mobile app not working very well outside the company, as the list of names does not come and the signal is not green as well, but when you login in SSID that can ping to server everything is working fine. can you please advise to understanding where the problem.

Attached pictures

 

[SnakeRiverWebDevelopment]

Try turning off your wifi, a lot of times it works better.

 

[NicholasP_3CX]

I can see that your FQDN is accessible to port 443 but it is SLOW AS HELL. There is definitely something rate liiting your network on port 443 to go to the PBX.

Also check that port 443 is actually going to your PBX in the network and not being used to administer your firewall remotely.

 

[ali.aldhaif]

I can see that your FQDN is accessible to port 443 but it is SLOW AS HELL. There is definitely something rate liiting your network on port 443 to go to the PBX.

Also check that port 443 is actually going to your PBX in the network and not being used to administer your firewall remotely.

Thanks for your reply and help, actually port 443 and port 80 we use in for another server in our network, can you please help how we can change it, and which port i should use Alternative to port 443 and 80

 

[NicholasP_3CX]

To change the port you would need to take a backup of your system, uninstall and reinstall it. This will allow you during the installation phase to change your ports. You can select a port that is not in use on your network.

Traditionally we used 5001 for HTTPS and 5000 for HTTP.