Connecting to Salesforce, but "Test" button not finding a record

[erling]

We have a test Salesforce account with one record, with a phone number stored in the +1 format (like +15555551234).

We're getting this message when pushing the "Test" button (using the +1 number we setup in the Salesforce record).

CRM integration functions properly, but the contact number is not found. Review the log for details or attempt a different number.

The log shows no matches, but a record with that number does exist in Salesforce.

Any ideas?

 

[erling]

Got the Test button working by setting phone book to exact match!

 

[edossantos_sipcaller]

Got the Test button working by setting phone book to exact match!

Yes, you need to configure it with exact match. This is mentioned here:
https://www.3cx.com/docs/salesforce-crm-integration/#h.wuznrma6nsv