Connection timed out

[Phil OE]

Hello,
I am getting connection timed out errors when in the email section to direct voicemail to email and sending 911 notifications. I have not changed anything on the smtp server, as well when I do a test it delivers.

 

[SteveITS]

Are you using a custom SMTP server?

 

[Fabian Jsn]

Have you tried to send a test email and send it to the affected user email ?

 

[VoIPTools]

It is pretty clear that 3CX cannot communicate with the SMTP server. We are all curious whether you are using the 3CX SMTP server or a custom SMTP server.

If this was a authentication issue you would get a different error. It could be a network problem, or a DNS resolution problem, or a SMTP server problem, but what is clear is that 3CX cannot connect to the configured SMTP server.

 

[Phil OE]

We are using the 3cx smtp server.

 

[SteveITS]

Is your license active in 3CX? What version+update/build are you on?

 

[Phil OE]

License is active until june 23 of this year. Build is 20 update 4.