Connectwise Intergration

[Rhys Haskell]

Hello,

We have disabled contact creation on the management console, however, 3CX is still creating a new contact in connectwise for every caller.

Any ideas?

 

[edossantos]

That shouldn't be the case. I would recommend that you enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings, then make a test call to reproduce the issue, and finally check the 3cxSystemService.log file, which contains all the interactions between 3CX and the CRM. If 3CX is creating a contact in ConnectWise, you will see the API invocation there.